⏳ 7-Day Return Policy
Returns or exchanges are not accepted for non–product-quality reasons once you receive the item. We only accept returns for product quality issues reported within 7 days of delivery.
For quality-related claims on opened items, please provide an unboxing video recorded at the time of opening that clearly shows: the parcel exterior, the shipping label/waybill with tracking number, the product inside, and the issue. Returns without this evidence may be declined.
📬 How to Start a Return
Just email us at contact@zooone.us with your order number and reason for return (for opened items, include the required unboxing video per our policy). We’ll reply with quick instructions.
You'll send your item back to our return address below:
254 Chapman Rd, Ste 208 #22858, Newark, Delaware 19702 Us
Please note: Return shipping is on you unless the item arrived damaged or there was a mistake on our end. We’ll always make it right.
💬 Need Help?
We’re real people behind the inbox and we’re here to help.
Email: contact@zooone.us Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM